FREQUENTLY ASKED QUESTIONS

What if I need medication that isn’t available through telepsychiatry?

Due to federal restrictions, stimulant medications (such as Adderall, Ritalin, Vyvanse, etc) and benzodiazepine anxiety medications (like Xanax or Klonopin) are not able to be prescribed via telepsychiatry. If during the course of care we decide these medicines would be appropriate, I am happy to communicate with your primary care provider who may be able to prescribe the medication during an in-person visit.

What is your cancellation policy?

Cancellation less than 24 hours in advance will incur full cost of the appointment. This policy is in place so I can fill appointment times with those on a waiting list or who need last-minute care.

Where should I meet for our appointments?

Anywhere quiet and private. Telepsychiatry offers flexibility, but also requires that you find a safe and quiet space to talk. If you don’t feel you can find a reliable place to meet, consider finding services at a mental health clinic.

What are the computer/ technology requirements?

The telemedicine platform is internet-based, and does not require installing any software. It’s accessible from phone, tablet, or computer. We recommend checking it out prior to your first appointment to work out any kinks. Make sure you also have access to a high-quality internet connection.

Can we talk via email and text outside of the appointment?

We understand the simplicity of using text and email in the digital age. Unfortunately, a lot of information can be lost without a full conversation. We ask that email communications are limited to specific questions or concerns. Medication changes will not be made over email. We recommend texting for brief messages, like letting us know you are running late for an appointment.

Do you accept health insurance?

Yes, we accept several major insurances including Blue Cross Blue Shield (BCBS), Regence/Premera, Moda, and PacificSource. Please contact us for the most up to date information as coverage may vary by provider.

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